Hours of Operation for Customer Care
Miller Vet Customer Care is available 10 hours a day, Monday through Friday. *
To speak to a Customer Care team member, call during business hours listed below:
NJ, GA, FL: (855) 645-7838 Eastern: 8am – 6pm | TX: (800) 880-1920 Central: 8am – 5pm
*Closed for Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.
GETTING STARTED WITH MILLER VET
Miller Veterinary Supply requires an account before ordering. Many of the products we sell have special regulatory requirements. In order to meet these requirements, we must perform a complete account review before we accept orders.
The application process normally is completed within 24 hours to open a business account.
To make sure your application is processed in a timely manner, please have all the Required Forms prepared with your application.
Each account is assigned a dedicated Inside Sales Representative and Territory Manager and their responsibility is to provide immediate service to our customers.
You can call, fax, email or text your sales representatives to place your orders.
Due to regulatory restrictions, we normally cannot sell the products we distribute outside of the United States.
Miller Vet offers credit to customers. Please fill out your customer application to request that credit be granted. We also offer ACH, credit card payments, and extended credit on select orders.
ORDERS, SHIPPING & RETURNS
Our Customer Care team at the numbers listed above are available to answer questions.
You can also contact your dedicated sales team if you have questions about a particular order.
Our shipping service is noted for being fast, efficient, and reliable. Shipments go out the same day if the order is received and processed prior to our cutoff times (ask your sales rep about cutoff times). We utilize multiple carriers to ensure prompt and efficient delivery.
At this time, Miller Vet Supply does not charge shipping fees.
Miller Vet does not require a minimum size order and there are not minimums that need to be met for Free Shipping.
Yes Saturday Delivery is available. Contact your sales team to confirm if it is available in your geographic area before placing an order for Saturday Delivery.
You can contact your sales team or Customer Care to request the missing item be located.
You can also submit our Return Request Form. There are options for Missing Items and Damaged Items in the request form reasons.
It depends on the item. It’s best if you contact your sales team to confirm the specific return options for each item if the item was delivered over 30 days ago.
If the refund request is approved, it will be processed within 5-7 days and a credit will be automatically applied to your account. Please allow 2-3 weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.
Yes. Miller Vet can include customer GL Codes per item on your invoices. Contact your Sales Team to get started.
You’ll need to fill in our Registration Form. Registration requires a review of your account and is not an automatic process. We usually review the account within 2 hours during normal business hours and your new Login becomes available within that time.
Your profile addresses and contact information is changed under the Contact Information section under the My Account tab.
After login, click your clinic name, select My Account. Then select Edit or Manage Addresses.
Miller Vet Supply understands your concern about entering confidential information online. Every area of our site that asks for confidential information is secure. You will notice that whenever you are in a secure area of our website that the “Security” or lock icon in the top address bar of your browser will be “locked.”
If an item is Out-of-Stock you can choose to:
- Add the Out-of-stock item to your cart and check out. In-stock items will be shipped and out-of-stock items sent when available.
- Remove out-of-stock items from your order.
Special Order items can be added to the cart like any other item. All Special Order Items are labeled as such online. Your sales team will contact you about any additional fees and shipping charges as needed.
An Available status means that the items are available in an alternative distribution center from which your orders are usually shipped. Additional shipping time should be considered.
Miller Vet has marked Promotional Items online with a Green Promotional Box. You can hover over that box for details or view the promotion details on the Product Page in the “More Information” section.
After your order is processed online, your dedicated Sales Team reviews your order for accuracy prior to shipping. All promotions are rec-calculated to make sure you are granted the promotions.
Taxes are added as the order is invoiced. Once your order has shipped, your total amount, including applicable tax will be added. Your online order is strictly a web order until your order has been reviewed for accuracy, all promotions have been added, and prices double check to make sure the lowest price available to you has been charged.
Miller Vet does not add shipping charges. Shipping is FREE!
Your web order has been sent to our processing software for final review before shipping.
After your order has been marked “Processed,” you’ll need to contact your Sales Team to cancel the order.
Yes. Our full site is mobile optimized for smartphones and tablets. Plus, it is easy to use.
ABOUT MyMILLER BILLING PORTAL
MyMiller is a Portal for Billing Managers and Decision makers who are looking to access Miller Vet documents online.
The system is managed separately from online ordering.
Billing and management are provided with a separate login that online ordering purchasing. This ensures any senstive data and company information is only viewed by the people who need to view it.
From MyMiller you can view invoices, detailed invoice reports, billing history, payments posted, and statements. We’ve also included our Electronic Pedigree system in MyMiller.
With MyMiller, you can access your invoices and statements anytime/anywhere. It’s easy to view, download and print your invoices or statements. Additional information such as reports and Pedigree information can be found inside the portal as well.
Not at this time. We are working to add this feature in the near future.
It depends on how the locations are setup. If the locations each have a separate account number, AP will need a different user login per account. If the locations are under 1 account number, AP will just need 1 login.
A centralized AP department would be able to monitor the daily/weekly spend of a particular location and be able to process invoices more quickly and efficiently.
Yes. If you have paid your invoice you will see a payment matching the amount that was paid on that particular invoice.
We use the standard PDF format for storing and displaying invoices and statements. This makes it easy to print them or save them to your computer.
We have not made a final decision on how long we will keep invoices and statements online. For now, Invoices and statements will be viewable in a PDF format online for a rolling 24-36 months.